Selects and Rolls Out 8×8’s Built-in Voice, Online video, Group Chat and Get hold of Centre Solution in Just 8 Days to Support ‘Operate from Anywhere’ Technique
8×8, Inc. (NYSE: EGHT), a primary built-in cloud communications platform provider, these days declared that Slater and Gordon, the UK’s leading client authorized solutions business enterprise, has deployed the 8×8 Open up Communications PlatformTM to rework its lawful companies and produce an agile office as section of its ‘work anywhere’ system.
Slater and Gordon gives significant high-quality, engineering-driven legal expert services throughout a large vary of legal areas, these as own harm, professional medical negligence, family members regulation, work law and legal defence. With shopper-centricity and technological know-how at the heart of their functions, Slater and Gordon needed to bring its eyesight of ‘work anywhere’ to lifestyle, when making a multi-channel, self-company practical experience for its clientele.
Partnering with leading cloud communications consultancy EveryCloud, Slater and Gordon picked and rolled out 8×8’s integrated voice, crew chat, online video conferencing, and make contact with centre option across its British isles-dependent places of work and contact centres. The 8×8 Open up Communications Platform changed quite a few distributed on-premises telephony and make contact with centre methods, which supplied constrained options and flow of data among workplaces, frequently posing compliance and protection issues, as very well as creating it complicated to collaborate and interact prospects, primarily when operating remotely.
When COVID-19 emerged previously this calendar year, Slater and Gordon experienced a robust small business continuity system in spot and have been able to resume operations throughout its 2,000 micro-places of work and deploy much more than 300 make contact with centre brokers to distant performing within just 8 days. Their communications platform was important to not only supporting an effective distributed workplace, but transforming the way lawful solutions are shipped.
Slater and Gordon have programs in the coming thirty day period to leverage the 8×8 Open up Communications Platform’s exceptional CPaaS capabilities, giving SMS APIs for integration into business workflows in addition a no-code alternative for advertising needs. Using the no-code Marketing campaign Supervisor, their promoting crew can immediately include a SMS electronic messaging channel for extra hassle-free and economical client communications. The extensibility of the open up platform supplies Slater and Gordon with deep integration as necessary although also providing a fast time to sector with programs when no code options are expected.
“Investing in technology has permitted our attorneys a lot more adaptability to provide our purchasers. They are no for a longer period area-distinct and can be productive, functioning remotely and securely, from any site,” stated Jon Grainger, CIO at Slater and Gordon. “Our impressive way of working helps make us a more healthy and happier business, although also guaranteeing we offer an productive, and enhanced support to our consumers. Working with 8×8 has set us up for achievement and we’re assured we will remain resilient in the deal with of the disaster this yr.”
“We are thrilled to be functioning with a ahead-imagining organisation like Slater and Gordon, and supporting them on their journey to create a electronic workplace that is tailored to the way they do business enterprise. A technological know-how company at coronary heart, we’re delighted to be offering them an open communications platform in which they can blend and match the capabilities needed to accomplish their vision of offering clients large excellent legal expert services,” claimed Jamie Snaddon, Taking care of Director, EMEA at 8×8.
About Slater and Gordon
Slater and Gordon is just one of the major and very well-recognized suppliers of shopper authorized providers in the United kingdom. Its mission is to supply large excellent, technology-pushed legal services to all British isles clients. Slater and Gordon has been at the forefront of a number of big legal instances in modern heritage securing a sequence of significant authorized victories about Volkswagen in the ongoing emissions scandal, which include a Significant Court ruling the automobile maker experienced set up so-referred to as “defeat devices” to 1.2million United kingdom autos to cheat clean air polices, creating ethical veganism as a shielded philosophical belief in regulation – less than the Equality Act 2010 – in a landmark employment tribunal ruling, and reaching payment on behalf of a quantity of victims of the London Bridge terror attacks.
About 8×8, Inc.
8×8, Inc. (NYSE: EGHT) is transforming the long run of organization communications as a foremost Software package-as-a-Company company of voice, movie, chat, get hold of centre, and enterprise-course API methods powered by 1 world cloud communications platform. 8×8 empowers workforces around the globe to join people and teams so they can collaborate more quickly and get the job done smarter. True-time business analytics and intelligence present enterprises unique insights across all interactions and channels so they can delight stop-consumers and accelerate their company. For supplemental information, pay a visit to www.8×8.com, or observe 8×8 on LinkedIn, Twitter and Fb.
8×8® and 8×8 X Series™ are trademarks of 8×8, Inc.
8×8, Inc. Contacts:
Bee Hindocha, 44 ()20 8059 9230
Victoria Hyde-Dunn, 1-669-333-5200
Source: 8×8, Inc.